I had a transit of 3hrsat Istanbul while travelling from London to Pak Pakistan. Someone took my hand luggage from cabin. I contacted Turkish airline when I reached Pak to check if trolley is found, within 2mins they replied every time no. Then on the the way back I enquired the office wasn’t there and no one helped at the airport lost and found. I emailed from London and they said they found it, and told me come and collect it urself, whole week I been told to collect it, then they said send someone to collect. I have no one in turkey nor any psrvel services willing to collect.
Any idea who can help? Because it was extremely unprofessionall behaviour no help at the airport. No one bother to check otherwise 8nwoukd have brought it back on the way 24-04-2019, 16:37

Reply Message

Dear Mushtaq;

I would like to repeat my below message one more time about the lost and found process of Airlines as below.

Please note that Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passenger however you may sent e-mail to bat@thy.com or For information on your lost items click here.
http://www4.thy.com/baggage/start.tk?lang=en
25-04-2019, 04:33

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Hej vårt bagage gick sönder under resan från Istanbul till Göteborg,vi fick en mail addr3es men vet inte om ni har tagit emot den.
www4.thy.com/bagage/start.tk 05-10-2018, 09:49

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Dear Pavlos Papadopoulos;

we are sorry to hear that however you need to contact with your flight company.
06-10-2018, 10:16

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I left two (2) phones in Istanbul on Turkish Airlines flight TK 0721 from Mumbai to Istanbul on Nov. 1st Approximately seat 39E, 40E or 41E and not my original assigned seat of 38C.
When Turkish Airlines says "Please note that Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passenger"... They should basically say "Turkish Airlines takes the right to have our employees or contractors take your phone or article and keep them." Honestly though, they are probably no different than any other Airline. i would suggest they search their cleaning crew when they go home every day.
In Addition Turkish Airlines Instructed me to leave the International Terminal and fill out a stupid form at the Lost and Found Desk. They could have easily given me their email address at the international side Help Desk or Transfer Desk who both told me I had to leave the International Terminal (Buy a Turkish VISA) and go fill out a form . So I of course missed my connecting flight and was quoted an extremely high price to my next destination.
They did email me back only to say my two cell phones were not turned in to Lost and Found.
Please Turkish Airlines do not tell your customers to buy a VISA and go to Lost and Found. (This is ridiculous/egregious, telling passengers to leave the terminal is an extreme shocking hardship and totally unnecessary.
I still need my phones back and you have no idea what their lost has cost me in money, time, loss of information, loss of business, loss of personal communication, travel in a foreign country with no with no gps and getting totally lost, etc...
Miles Valentine
Not Happy
(Lawyers... Feel free to contact me.) 09-11-2017, 06:40

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Merhabalar
06.03.2017 18.30 silovenyadan istanbula uctum Saat 0.45 inis yaptik konturolden sonra bavulumu almaya gittigimde bulamadim gelmedigini fark ettim ve hemen kayip burosuna bildirdim oradaki görevliler bana bavulumun cikis yaptigini söylediler ama bulunamadi .
1. Kislik kaban, 2 kislik yazlik mont, 3 kot pantolon, 1 keten pantolon, 5 tane kislik gömlek, 2 tane hirka, 2 ve yakal kozak, 1 kislik bot, 1 tane normal ayakkabi,
1 sport ayakkabi, 5 takim ic camasiri, 1 takim pijama, 1 tras makinasi braun ve tras seti, 5 tane corap, 2 tane sapka bir tanesi nayki,1tane sal saten.

Bilginize tesekkür ederim.
Mustafa Yilmaz
12-03-2017, 15:39

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Sayýn Mustafa Yýlmaz;

Konu ile ilgili olarak Ataturk Havalimaný kayýp eþya bürosu ile irtibata geçmeniz gerekmektedir. Hali hazýrda geçtðinizi belirtmiþsiniz. Ancak takibini yine orasý ile yapmanýz gerekiyor.

Ýletiþim bilgileri aþaðýdaki gibidir.
Tel: +90 (212) 465 5555, extension 4690
Email: lostproperty@tav.aero 15-03-2017, 12:20

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Merhabalar
10 ocak 2017 saat 20 45 de Azerbaycan hava yollari ile 224 nolu kapidan baku ye gitmek icin 20 00 da salona geldim
Ucaga gectikten sonra telefonumu salonda unuttuvumu fark ettim 2 vun sonra geri donus ucagim var bulmanuz halinde bana yanut vermenizi onemle rica ederim

Tesekkur ederim yardimlariniz icin
Saygilarimla

Erol Eren
*****@gmail.com
0533 *** ** ** bu numaraya haber verebilirsiniz veya yukarida olan mail adresimi jullanabilirsiniz
Iphone 6s siyah (kayip telefon)
0533******** kayip telefon numarasi
0212 ******* ev telefonum 10-01-2017, 19:04

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My client Beomseo Park lost samsung mobile phone on flight TK 1864 from Rome to Istanbul
It was left on front seatback pocket the seat number was 25E
Please send it seoul korea Turkish airlines if you've found it.
Thankyou! 23-12-2016, 19:28

Reply Message

Dear Meehyun Jung;

I would like to repeat my below message one more time about the lost and found process of Airlines as below.

Please note that Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passenger however you can sent e-mail to bat@thy.com or For information on your lost items click here.

http://www4.thy.com/baggage/start.tk?lang=en 24-12-2016, 06:18

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I gave my Samsung phone to one of the air hostesses to charge for me on flight Turkish airline TK 1956 from Amsterdam to Istanbul on 14 NOVEMBER 2016. My departure time fronm Amsterdam was 23.50. I did not remember to collect the phone from the air hostess when we landed at Istanbul. I'm still in Istanbul airport because I have a connecting flight to Lagos Nigeria at 3.50pm today the 15th of November 2016. I have gone to the lost and found section at the airport and I was told to send an email to lost and found. I have almost 10 hours transit time before my flight leaves for lagos Nigeria today. Please, kindly help me locate my phone. I'm still at the airport in Istanbul. Thanks. 15-11-2016, 05:31

Reply Message

Dear Mrs Olushina Peters;

Please note that Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passenger however you can sent e-mail to bat@thy.com or For information on your lost items click here.

http://www4.thy.com/baggage/start.tk?lang=en

17-11-2016, 04:25

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I gave my Samsung phone & charger to one of d air hostess to charge for me on during my flight, TURKISH airline flight TK 1956 from Amsterdam to Istanbul. My flight departure time was 23.50 on the 14th of November 2016. I forgot to collect the phone from her when we landed at Istanbul. I made a report at the lost & found section of Istanbul airport but I couldn't get the phone back before departing Istanbul for my final destination which is Lagos Nigeria. I will want the phone sent to your office in Lagos Nigeria where I can retrieve it with proper identification. Thanks. 17-11-2016, 11:17

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Please send your e-mail at bat@thy.com 21-11-2016, 07:00

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Dear Madam or Sir, I lost a ring yesterday in the airport. It is an expensive one.
Flight number: tk1987 from istanbul to London
I came to the airport at 5.50p.m and I lost it at that time for the luggage inspection in the entrance. 09-11-2016, 00:30

Reply Message

Dear Abdullah Bin Haddab;

Please contact with the Ataturk Airport International Terminal Lost and Found Office via below contact details.

Tel: +90 (212) 465 5555, extension 4690
Email: lostproperty@tav.aero

Monday through Friday, 08:00 am to 17:00

We hope they will help you.

All the best.
09-11-2016, 05:44

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I lost my Samsung mobile in day 3th of November on flight number TK762 to Dubai . 04-11-2016, 19:19

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Dear Arwa;

Did you lost it on plane or airport? 07-11-2016, 08:43

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My Hand bag with islamic Books and marriage certificate, pictures and other 20-09-2016, 15:41

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We could not assist you with such information. 07-11-2016, 08:44

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التعويض الخاص بالاشياء المفقوده الخاصة بي قليلة جدا 21-02-2016, 21:09

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إذا كنت غير راض عن التعويض لديك في الاتصال مع الخطوط الجوية التركية 22-02-2016, 04:45

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Greetings,

I have lost my phone Goolge Nexus 5 on flight 1988 on 31st January from London to Istanbul. It was left on front seat pocket. MY original seat was 16A but I was moved to 29A (dont remember exactly). I have already raised complaint and tried to call lost and found many times but nobody is picking up the phone.

Request you to help me here as soon as possible.

Thanks 01-02-2016, 14:02

Reply Message

Dear Jain;

Please kindly note that Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passengers.

For information on your lost items follow below link.
http://www4.thy.com/baggage/start.tk?lang=en

Please feel free to contact us for any further information that you may need.

05-02-2016, 05:00

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Greetings..
I forgot my EOS CANON photocamera in aircfaft last 28 July 2015...with flight no TK 1876 from Malpensa (mxp) airport ..the said item was placed below the seat infront of me...sad to say but can't remember my seat number...The photocamera was lost with black camera bag.
Please email me if in case you've found it.
Thank you and more power.
07-01-2016, 21:05

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Dear Rochelle Baylon;

In this case you have to contact with Turkish Airlines and here is the link for your future process. http://www.turkishairlines.com/en-int/travel-information/baggage/baggage-delays

All the best.
Yasar
09-01-2016, 11:40

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I forgot my apple iPad on the tk 0778 on 2nd January from Lisbon . My seat no was c13 03-01-2016, 20:13

Reply Message

Dear Socorriana Pereira;

For information on your lost items follow below link.
http://www4.thy.com/baggage/start.tk?lang=en

Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passengers. 09-01-2016, 11:46

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Dear Sir/Madam
My bag is missing on istanbul airport on 11 Aug , 2015 .Bag (Tag no. YQ4XCW). Please i request to u my dear my bag transit to ercan airport. 24-09-2015, 09:34

Reply Message

Dear JAGJIT SINGH;

If you lose your bag at Ataturk Airport than you have to contact with TAV at lostproperty@tav.aero

All other contact details can be seen at above content.

All the best 28-09-2015, 06:18

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Hi I have lost a bag with my phone and money in it on the 22nd august 2015. I have tried calling the lost and found office several times but no one picks up. I have also emailed lostproperty@tav.aero and bat@thy.com 24-08-2015, 18:25

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Dear Shahid Isrolia;

Did you get any answer from the lost and found office? 28-09-2015, 06:21

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I lost my Windows RT Surface tablet. It is inside a lime green soft cell bag.On the start up page my e-mail adress will appear. 09-08-2015, 17:22

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Dear Eric;

You have to contact with TAV at lostproperty@tav.aero

All the best 11-08-2015, 13:13

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I emailed lost and found regarding my lost big red bag in August 3rd 12:20 gate 112.
Please follow up.
03-08-2015, 13:36

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Dear Sunmi Park;
You have to contact with TAV at lostproperty@tav.aero

All the best 03-08-2015, 18:29

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Lost pair of glasses inside green box. TK1938 Brussels/Istanbul 18 July 2015 19-07-2015, 05:12

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Dear Louis Albert;

Thank you very much for your kind review.

Kindly call Turkish Airlines Istanbul Lost & Found Office (24 hours) at +90 212 444 0 849

Or send and e-mail to bat@thy.com 20-07-2015, 05:00

Reply Message

Lost pair of glasses inside a been box flight TK1938 Brussels/Istanbul 18 July 2015 19-07-2015, 05:10

Reply Message

Dear Louis Albert;

Thank you very much for your kind review.

Kindly call Turkish Airlines Istanbul Lost & Found Office (24 hours) at +90 212 444 0 849

Or send and e-mail to bat@thy.com 20-07-2015, 05:01

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