Search For Hotels in Istanbul
Check-In
Check-Out
Rooms
Search For Tours in Istanbul
Check-In
Check-Out
Rating

2304 Customer Reviews


  • 5 stars
     
    2025
  • 4 stars
     
    161
  • 3 stars
     
    35
  • 2 stars
     
    16
  • 1 stars
     
    67
Average: 4.76/5

Last Reviews

Irina Nesmejanova 2017-12-05 16:21:32

Easy to order, good service, the car was on time. Very satisfied.


Nurul Farhana 2017-11-21 07:08:16

Great service! The driver came on time and also helpful. Same goes to the person waiting at the airport. Everything went smoothly. Will highly recommend this company to anyone who needs an airport tra


Kasturi Mohan Asuri 2017-11-05 15:55:52

Everything went off smoothly. Booking / payment.
There was someone waiting at the airport.
No problem with transfer.
Highly recommended
The cost is very competitive. The be


See All
Ataturk Airport-Lost and Found

In case you forgot something at the aiport, there is a support line

Ataturk Airport International Terminal Lost and Found Office
Departures hall
Monday through Friday, 08:00 am to 17:00
Tel: +90 (212) 465 5555, extension 4690
Email: 
lostproperty@tav.aero

Turkish Airlines
- Central Baggage Tracing Department
  Atatürk Airport Yesilköy 34149 ISTANBUL / TURKEY
  Tel  : +90 212 444 0 849
  Fax : +90 212 465 23 87
  E-mail: bat@thy.com

- Istanbul Lost & Found Office (24 hours)
  Tel: +90 212 444 0 849
  Web Site : http://www4.thy.com/baggage/start.tk?lang=en 

PS: Any Airline incurs no liability for items lost during flights that are the responsibility of passengers.


 


Reviews

New Review










Miles Valentine

I left two (2) phones in Istanbul on Turkish Airlines flight TK 0721 from Mumbai to Istanbul on Nov. 1st Approximately seat 39E, 40E or 41E and not my original assigned seat of 38C.
When Turkish Airlines says "Please note that Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passenger"... They should basically say "Turkish Airlines takes the right to have our employees or contractors take your phone or article and keep them." Honestly though, they are probably no different than any other Airline. i would suggest they search their cleaning crew when they go home every day.
In Addition Turkish Airlines Instructed me to leave the International Terminal and fill out a stupid form at the Lost and Found Desk. They could have easily given me their email address at the international side Help Desk or Transfer Desk who both told me I had to leave the International Terminal (Buy a Turkish VISA) and go fill out a form . So I of course missed my connecting flight and was quoted an extremely high price to my next destination.
They did email me back only to say my two cell phones were not turned in to Lost and Found.
Please Turkish Airlines do not tell your customers to buy a VISA and go to Lost and Found. (This is ridiculous/egregious, telling passengers to leave the terminal is an extreme shocking hardship and totally unnecessary.
I still need my phones back and you have no idea what their lost has cost me in money, time, loss of information, loss of business, loss of personal communication, travel in a foreign country with no with no gps and getting totally lost, etc...
Miles Valentine
Not Happy
(Lawyers... Feel free to contact me.)
09-11-2017, 06:40

Reply Message

Yilmaz Mustafa

Merhabalar
06.03.2017 18.30 silovenyadan istanbula uctum Saat 0.45 inis yaptik konturolden sonra bavulumu almaya gittigimde bulamadim gelmedigini fark ettim ve hemen kayip burosuna bildirdim oradaki görevliler bana bavulumun cikis yaptigini söylediler ama bulunamadi .
1. Kislik kaban, 2 kislik yazlik mont, 3 kot pantolon, 1 keten pantolon, 5 tane kislik gömlek, 2 tane hirka, 2 ve yakal kozak, 1 kislik bot, 1 tane normal ayakkabi,
1 sport ayakkabi, 5 takim ic camasiri, 1 takim pijama, 1 tras makinasi braun ve tras seti, 5 tane corap, 2 tane sapka bir tanesi nayki,1tane sal saten.

Bilginize tesekkür ederim.
Mustafa Yilmaz
12-03-2017, 15:39

Reply Message

Admin

Sayın Mustafa Yılmaz;

Konu ile ilgili olarak Ataturk Havalimanı kayıp eşya bürosu ile irtibata geçmeniz gerekmektedir. Hali hazırda geçtğinizi belirtmişsiniz. Ancak takibini yine orası ile yapmanız gerekiyor.

İletişim bilgileri aşağıdaki gibidir.
Tel: +90 (212) 465 5555, extension 4690
Email: lostproperty@tav.aero
15-03-2017, 12:20

Reply Message

Erol Eren

Merhabalar
10 ocak 2017 saat 20 45 de Azerbaycan hava yollari ile 224 nolu kapidan baku ye gitmek icin 20 00 da salona geldim
Ucaga gectikten sonra telefonumu salonda unuttuvumu fark ettim 2 vun sonra geri donus ucagim var bulmanuz halinde bana yanut vermenizi onemle rica ederim

Tesekkur ederim yardimlariniz icin
Saygilarimla

Erol Eren
*****@gmail.com
0533 *** ** ** bu numaraya haber verebilirsiniz veya yukarida olan mail adresimi jullanabilirsiniz
Iphone 6s siyah (kayip telefon)
0533******** kayip telefon numarasi
0212 ******* ev telefonum
10-01-2017, 19:04

Reply Message

Meehyun Jung

My client Beomseo Park lost samsung mobile phone on flight TK 1864 from Rome to Istanbul
It was left on front seatback pocket the seat number was 25E
Please send it seoul korea Turkish airlines if you've found it.
Thankyou!
23-12-2016, 19:28

Reply Message

Admin

Dear Meehyun Jung;

I would like to repeat my below message one more time about the lost and found process of Airlines as below.

Please note that Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passenger however you can sent e-mail to bat@thy.com or For information on your lost items click here.

http://www4.thy.com/baggage/start.tk?lang=en
24-12-2016, 06:18

Reply Message

Mr Olushina Peters

I gave my Samsung phone to one of the air hostesses to charge for me on flight Turkish airline TK 1956 from Amsterdam to Istanbul on 14 NOVEMBER 2016. My departure time fronm Amsterdam was 23.50. I did not remember to collect the phone from the air hostess when we landed at Istanbul. I'm still in Istanbul airport because I have a connecting flight to Lagos Nigeria at 3.50pm today the 15th of November 2016. I have gone to the lost and found section at the airport and I was told to send an email to lost and found. I have almost 10 hours transit time before my flight leaves for lagos Nigeria today. Please, kindly help me locate my phone. I'm still at the airport in Istanbul. Thanks. 15-11-2016, 05:31

Reply Message

Admin

Dear Mrs Olushina Peters;

Please note that Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passenger however you can sent e-mail to bat@thy.com or For information on your lost items click here.

http://www4.thy.com/baggage/start.tk?lang=en

17-11-2016, 04:25

Reply Message

Olushina Peters

I gave my Samsung phone & charger to one of d air hostess to charge for me on during my flight, TURKISH airline flight TK 1956 from Amsterdam to Istanbul. My flight departure time was 23.50 on the 14th of November 2016. I forgot to collect the phone from her when we landed at Istanbul. I made a report at the lost & found section of Istanbul airport but I couldn't get the phone back before departing Istanbul for my final destination which is Lagos Nigeria. I will want the phone sent to your office in Lagos Nigeria where I can retrieve it with proper identification. Thanks. 17-11-2016, 11:17

Reply Message

Admin

Please send your e-mail at bat@thy.com 21-11-2016, 07:00

Reply Message

Abdullah Bin Haddab

Dear Madam or Sir, I lost a ring yesterday in the airport. It is an expensive one.
Flight number: tk1987 from istanbul to London
I came to the airport at 5.50p.m and I lost it at that time for the luggage inspection in the entrance.
09-11-2016, 00:30

Reply Message

Admin

Dear Abdullah Bin Haddab;

Please contact with the Ataturk Airport International Terminal Lost and Found Office via below contact details.

Tel: +90 (212) 465 5555, extension 4690
Email: lostproperty@tav.aero

Monday through Friday, 08:00 am to 17:00

We hope they will help you.

All the best.
09-11-2016, 05:44

Reply Message

Arwa

I lost my Samsung mobile in day 3th of November on flight number TK762 to Dubai . 04-11-2016, 19:19

Reply Message

Admin

Dear Arwa;

Did you lost it on plane or airport?
07-11-2016, 08:43

Reply Message

Abdul Rashad Zakariya

My Hand bag with islamic Books and marriage certificate, pictures and other 20-09-2016, 15:41

Reply Message

Admin

We could not assist you with such information. 07-11-2016, 08:44

Reply Message

صليب

التعويض الخاص بالاشياء المفقوده الخاصة بي قليلة جدا 21-02-2016, 21:09

Reply Message

Yasar

إذا كنت غير راض عن التعويض لديك في الاتصال مع الخطوط الجوية التركية 22-02-2016, 04:45

Reply Message

Jain

Greetings,

I have lost my phone Goolge Nexus 5 on flight 1988 on 31st January from London to Istanbul. It was left on front seat pocket. MY original seat was 16A but I was moved to 29A (dont remember exactly). I have already raised complaint and tried to call lost and found many times but nobody is picking up the phone.

Request you to help me here as soon as possible.

Thanks
01-02-2016, 14:02

Reply Message

Yasar

Dear Jain;

Please kindly note that Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passengers.

For information on your lost items follow below link.
http://www4.thy.com/baggage/start.tk?lang=en

Please feel free to contact us for any further information that you may need.

05-02-2016, 05:00

Reply Message

Rochelle Baylon

Greetings..
I forgot my EOS CANON photocamera in aircfaft last 28 July 2015...with flight no TK 1876 from Malpensa (mxp) airport ..the said item was placed below the seat infront of me...sad to say but can't remember my seat number...The photocamera was lost with black camera bag.
Please email me if in case you've found it.
Thank you and more power.
07-01-2016, 21:05

Reply Message

Yasar

Dear Rochelle Baylon;

In this case you have to contact with Turkish Airlines and here is the link for your future process. http://www.turkishairlines.com/en-int/travel-information/baggage/baggage-delays

All the best.
Yasar
09-01-2016, 11:40

Reply Message

socorriana pereira

I forgot my apple iPad on the tk 0778 on 2nd January from Lisbon . My seat no was c13 03-01-2016, 20:13

Reply Message

Yasar

Dear Socorriana Pereira;

For information on your lost items follow below link.
http://www4.thy.com/baggage/start.tk?lang=en

Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passengers.
09-01-2016, 11:46

Reply Message

JAGJIT SINGH

Dear Sir/Madam
My bag is missing on istanbul airport on 11 Aug , 2015 .Bag (Tag no. YQ4XCW). Please i request to u my dear my bag transit to ercan airport.
24-09-2015, 09:34

Reply Message

Yasar

Dear JAGJIT SINGH;

If you lose your bag at Ataturk Airport than you have to contact with TAV at lostproperty@tav.aero

All other contact details can be seen at above content.

All the best
28-09-2015, 06:18

Reply Message

Shahid Isrolia

Hi I have lost a bag with my phone and money in it on the 22nd august 2015. I have tried calling the lost and found office several times but no one picks up. I have also emailed lostproperty@tav.aero and bat@thy.com 24-08-2015, 18:25

Reply Message

Yasar

Dear Shahid Isrolia;

Did you get any answer from the lost and found office?
28-09-2015, 06:21

Reply Message

Erik Defrenne

I lost my Windows RT Surface tablet. It is inside a lime green soft cell bag.On the start up page my e-mail adress will appear. 09-08-2015, 17:22

Reply Message

Yasar

Dear Eric;

You have to contact with TAV at lostproperty@tav.aero

All the best
11-08-2015, 13:13

Reply Message

Sunmi Park

I emailed lost and found regarding my lost big red bag in August 3rd 12:20 gate 112.
Please follow up.
03-08-2015, 13:36

Reply Message

Yasar

Dear Sunmi Park;
You have to contact with TAV at lostproperty@tav.aero

All the best
03-08-2015, 18:29

Reply Message

Louis Albert

Lost pair of glasses inside green box. TK1938 Brussels/Istanbul 18 July 2015 19-07-2015, 05:12

Reply Message

Yasar

Dear Louis Albert;

Thank you very much for your kind review.

Kindly call Turkish Airlines Istanbul Lost & Found Office (24 hours) at +90 212 444 0 849

Or send and e-mail to bat@thy.com
20-07-2015, 05:00

Reply Message

Louis

Lost pair of glasses inside a been box flight TK1938 Brussels/Istanbul 18 July 2015 19-07-2015, 05:10

Reply Message

Yasar

Dear Louis Albert;

Thank you very much for your kind review.

Kindly call Turkish Airlines Istanbul Lost & Found Office (24 hours) at +90 212 444 0 849

Or send and e-mail to bat@thy.com
20-07-2015, 05:01

Reply Message

New Year Gala Dinner 2017-2018
Book Now
Get a Discount
Limited seats available
New Year Gala Dinner 2017 - 2018
We have several options for Istanbul Night Tours. You can also join a Bosphorus cruise, alone or with your companions.
Istanbul Night Tours
No Istanbul experience is complete without a cruise up the Bosphorus. Dinner Cruise, Cruise on Bosphorus on a Luxury Yacht are only a few options.
Bosphorus Cruise Tours
We are ready to assist you with all your needs during your holiday in Turkey.
We provide airport or cruise port transfers, Guides, Tours etc..
Istanbul Private Tours
Group Tours or Private tours with the best guides in Istanbul! In fact we can help you design a city tour in Istanbul which will fit your personal interest.
Istanbul Daily Tours
Choose from over 200 flexible itineraries covering every corner of Turkey from Cappadocia, Istanbul and Ephesus to Pamukkale, Troy, Bursa etc.
Turkey Package Tours
Join a small group tour in Istanbul.
We guarantee these tours everyday including guide, pick-up and drop-off from city hotels.
Small Group Tours
The quality of our fresh fish is quite famous among the Sultanahmet region and you can easily get information and references about us.
S.Ahmet Fish House
Are you looking for a better way to travel from the airport in Istanbul?
You've come to the right place. Starting from 20.00 €
Istanbul Transfer