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Rating

4961 Customer Reviews


  • 5 stars
     
    2448
  • 4 stars
     
    180
  • 3 stars
     
    39
  • 2 stars
     
    19
  • 1 stars
     
    2275
Average: 3.10/5

Last Reviews

Garry Coles 2023-11-14 16:32:07

Used to get from and to the airport
Had to wait for a while at the airport for a driver.
On the return journey the driver was waiting at the hotel on time (5:00am!)
Both drivers f


Aaro Smith 2023-10-24 11:36:24

Transfer was on time. Vehicle was clean. Journey was smooth. Driver was friendly. Good service .


Gargiulo 2023-03-26 10:21:28

Excellent transfer, highly recommend. Very professional and kept me updated throughout the booking process. Good value.


See All
Guest Reviews

 
 
Dear Guests,

Your satisfaction is always our top priority! This is why we would like to know your impressions of our services. Your opinion isn't only welcomed but also important for us, in order to improve and evolve our services! We guarantee that all reviews will be posted.

Looking forward to hearing from you!

 

All the best,
Mr. Yasar CELEN
General Manager

 

Contact Us

Emin Sinan Mah. Emin Sinan Hamam Sok. Beyzade Han
No: 6 34400 Sultanahmet, Istanbul
Tel :+90 212 517 00 13
Fax:+90 212 517 00 09
Cell:+90 532 777 02 64 (7/24)



Reviews

New Review








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Punctuality
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Do you recommend us ?




Richard Vincent

Driver was waiting for us at the hotel before the time required, clean comfortable large Mercedes. Very comfortable, safe drive, polite driver. Couldn't really ask for more. Easy booking. 21-08-2019, 06:43

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5

mohamed Khiar

One of the best transportation service in Istanbul, we select City transfer more than 6 time last 2 years , you can easily trust feeling safe , pick up one time.
Thank you.
21-08-2019, 06:41

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5

Kiya Salah

Great service. My flight was changed and the rep was still there. This was such an easy service. The only thing they can improve on is to provide a paying via card with the driver. 20-08-2019, 12:47

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5

van coyghem

We booke dthem twice, the pick up at the airport was really not punctual!, it took them more than 30 min to get a driver! Allthough we had menitoned our arrival time and airplane reference, so they could be well organized, In Belgium our drivers are at the arrival hall and you go immediate, we had tiem to take coffee, get some cash exchanged and waiting for 15 min, says enough.
However the pick up at the hotel was really in time, which we appreciated therefor a mixed review
19-08-2019, 08:14

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3

Andrew Towner

Excellent. Great price, prompt arrival, absolutely brilliant. 03-06-2019, 07:08

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5

Sanchez

Really easy to book a transfer and to find them at the airpot. Drivers were super punctual in both trips and the vehicles were very new, clean, comfortable and super specious. Price it is really good, the dirvers super friendly and you can pay in euros which always helps 28-05-2019, 10:20

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5

Jaime Almeida

It is quite easy to book and find the representative at the airport. The waiting time is just what is needed for the reserved vehicle to reach us, as there is a waiting line for the various companies. The car and the driver were excellent and the driving very safe. A note to travelers: Be prepared to spend almost two hours driving from the airport to Istanbul (it depends on the part of the city where you are going, of course). 24-05-2019, 05:47

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5

Les James

A very friendly and reliable service from meeting at the airport to arriving at the hotel. 23-05-2019, 06:38

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5

LORENA AZZERUOLI

Very good but price may be cheaper. 12-05-2019, 16:40

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3.8

Akter Azim

We have booked 4 times on our recent visit to Turkey. It was flawless for 3 times. But, they messed up in one situation, where they missed the info provided in Additional section about total numbers of passenger. So, they booked a smaller van with less seats. We have to take taxi for that situation. Please make sure you have informed them about total team members and get confirmation from them. 05-05-2019, 22:30

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4.8

Sayood Hiyaat

Easy online booking. Prompt pickup from Hotel back to Airport 01-05-2019, 13:50

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5

Davýd Lewýs

Could not put ýn arrýval date sýnce you can not go back before today date. 20-04-2019, 12:22

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3.8

Clarissa Vogel

Great service! 05-04-2019, 11:14

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5

musafa jabbarzade

excellent but price may be cheaper. 01-03-2019, 06:02

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3

ANCA LIXANDRU

Thank you! Great service! 05-11-2018, 07:53

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5

John Xuereb

Overall it was an excellent service. The only time we had to wait was on arrival at Ataturk airport, where we had to wait for about 30 minutes for the vehicle to arrive.To their defence, it was very busy at the airport as well, in fact we had a 45 minute line to get through passport control. But then everything was perfect. the drive to the hotel was also good. For our return I requested an earlier pickup, and the company replied immediately. In fact the driver arrived about 15 minutes ahead of the time agreed. 29-10-2018, 20:31

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4

Juan Restrepo

Excellent service! Picked up from IST airport right on time to the hotel and then days later back to the airport. Both ways was a quiet ride in a very comfortable Mercedes van with plenty of space for passengers and luggage. The drivers were nice and very polite. Highly recommended!!! 28-10-2018, 10:23

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5

Newbury

excellent service, fully recommended. 05-10-2018, 19:55

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5

Martin

Very professional approach. Professional staff. Easy to locate sign at airport arrival hall. I will use the service again during my next visit in Istanbul. 12-09-2018, 07:38

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5

Turan

Perfect Service. 06-09-2018, 07:19

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5

Tarik

Thank you for good service.
Taxi was on time waiting for us
Driver was nice as he dropped us off next to our hotel
I would definitely recommend it
07-08-2018, 09:58

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5

Achraj

Thank you for the excellent service, good and clean car, very punctuate on time pick up, Good price and service. 24-07-2018, 19:26

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5

Mohammed Saloojee

Booked 3 transfers with City Transfer Istanbul for a 13 seater Sprinter bus. Company is relatable and always on time. Rates are also reasonable in comparison to other companies. Would definitely recommend travelers to prebook their services before landing in Istanbul. 07-07-2018, 11:51

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5

John Bryant

Hi

Thank you for the excellent service we received from your company on our recent visit to
Istanbul.

We will be be very happy to recommend you and use you again on our next visit

Regards
04-07-2018, 11:00

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5

josè carlos campodonico

Very good service. 26-05-2018, 19:01

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5

Zaneta Olszak

Very easy pick up. We were fast and on time. I can recommend it without a doubt!
(plus it was a good price!)
14-05-2018, 11:20

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5

leila hamada

It was wery confortable and flexible. the driver was very nice and a very good car 25-04-2018, 14:35

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Arfah

I recently opted for citytransferistnabul services for drop off to Airport. It was the most comfortable ride. The driver was very nice and was on time.

Bravo!!
24-04-2018, 14:18

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5

Mohammad Behboodi

This is my 4th time and all was 5* 17-04-2018, 08:55

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2.5

Hansen

No one was there with sign with you name. Finally a gentleman from another company who was looking for his person asked my name and put me in touch with your company. Otherwise I would not have had my transfer.

---------RESPONSE To Review FROM THE MANAGEMENT TEAM--------

Dear Hansen;

Thank you very much for your kind feedback.
We always try to understand the weak point of our business and solve the problems.

However we assume that there is a misunderstanding about the greetings process.
Please kindly check your confirmation e-mail.
Because we do not write passenger's names on greeting sign at any airport.
We have a greeting sign with T34 logo and you need to come to meeting point and find this sign. Than our greeting staff who will be waiting you next to the sign with name list will check the passenger names and control it & he will be assisting you to meet with your driver out side the airport.

Please check our greeting process at http://www.citytransferistanbul.com/taxi/shuttle/How_to_meet_at_Ataturk_airport.html?lang=en

We hope to serve you in future too.

All the best.
Suat Teymur
Manager on Duty
31-03-2018, 13:09

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1.8

Olga

It was a very good service. Both greetings staff at airport and driver were very professional.

I will recommend you to all my friends who travel to Istanbul very offen.
28-03-2018, 07:59

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5

Mohamed hassoumi

excellent service
Bravo de votre travail
24-03-2018, 10:16

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5

Mohamed hassoumi

excellent service
Bravo de votre travail
24-03-2018, 10:14

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5

Julien lafresiere

Excelent services, i totally recommend 07-02-2018, 05:44

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5

Ndaba

All worked well. Had to wait a bit whilst the driver was called, but that was not a problem. 26-12-2017, 15:10

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4.8

Irina Nesmejanova

Easy to order, good service, the car was on time. Very satisfied.
05-12-2017, 16:21

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2.5

Nurul Farhana

Great service! The driver came on time and also helpful. Same goes to the person waiting at the airport. Everything went smoothly. Will highly recommend this company to anyone who needs an airport transfer 21-11-2017, 07:08

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2.4

Kasturi Mohan Asuri

Everything went off smoothly. Booking / payment.
There was someone waiting at the airport.
No problem with transfer.
Highly recommended
The cost is very competitive. The best offer in town.
05-11-2017, 15:55

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2.5

Maurizio Bottazzi

Grazie tutto perfetto! 21-10-2017, 05:06

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5

DARIA

THANK YOU!!! Everything was very good!!! Next time we will order transfer with you! 16-10-2017, 16:36

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5

Muhammad

This was a great service starting from reservation process to end.
Greatings staff was very helpfull and the driver was very polity.
Highly recommend it to all of my friends
10-10-2017, 05:05

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5

Aguinaldo Rocca

Great and efficient service. The good price and facility for the booking. 27-09-2017, 18:48

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5

Soeherman

Great service! Reliable, on time and responsive customer service. Recommended! 21-09-2017, 20:21

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5

Maryna Gusakivska

Totally will recomend to anyone who want. 11-09-2017, 08:35

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5

Danny Al Beyaa

Great service 10-09-2017, 07:25

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1

Ahmed Alkindi

Really it was a great experience , I will use them again. 29-08-2017, 10:49

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2.5

Oleg D

A wonderful experience!
Service exceeded all expectations. Our flight lasted almost an hour. But they waited for us, and after that fulfilled all our wishes along the way, even helped to find the necessary medicines in the pharmacy. Strongly recommend!
03-08-2017, 16:32

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5

Jose Martin

Best Airport Transfer Company in Istanbul City:
Easy booking system, Great communication, fast service and most importantly a very good team on your side whenever you need them.
01-08-2017, 04:57

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1

Mohammad A Farooqi

All worked fine. Well coordinated team. I will definitely use again and recommend to others. In fact you collect us on Friday from Sabiha airport and take us to Sultan Ayoub 08-05-2017, 23:21

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5

Dr John McCarthy

Everything was very good and I would be happy to use them again. 05-05-2017, 08:22

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4.8

Alouhali

Everything is great! Except for one tiny thing, the driver had a very bad smell which was little bit discomforting. 30-04-2017, 17:39

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4.6

Carlos Homsy

Very professional 29-04-2017, 09:07

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5

PRIMANTARA

We are getting stuck on Q line at imigration, and there is problem with the Visa, but TTG driver is waiting for us at arrival gate. Thank you for your great service, my group was exciting and will spread your hospitality. See you! 15-04-2017, 16:55

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5

Adil yusuf

I was traveling with my family and our flight was delayed and every body was concerned about the ride , after we collected our luggage walla I see my name on the sign and you can not imagine the relief, the guy was professional with in 5 min we were heading to the hotel. Good service thank you so much definitely recommend it to everybody 5 star service 09-04-2017, 00:35

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4

Anastasia Kovalenko

Thank you for service! Everything went smooth in our trip! 02-04-2017, 07:48

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5

Mark de Silva

Very prompt and helpful.

Drivers were waiting for us at the airport and we had the car to ourselves. Also, great value for money compared to the cost of the transfer that our hotel was offering. Would highly recommend to any new traveler to Istanbul.
01-04-2017, 05:57

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5

Donald

"Good service!"
Good service, departing from the airport was a bit delayed due to "uncoordinated" organization and mad bustle at the airport. Drivers are friendly. Been very punctual locally upon collection.
Taxi is depending on the location of the hotel in about the same price, the service is still worth, no stress and no fumble, gladly again!
11-03-2017, 13:42

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5

Luke

City Transfer was a life saver. Very easy to book transportation. Drivers knew how to get where we needed to go. They were always on time with a clean vehicle. They are very reliable and priced fairly. In 2 weeks I used them 4 times for 4 long trips. I will be using City Transfer on my future trips to Turkey. 08-03-2017, 16:02

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5

Dilan

Hat alles super geklappt. Werden den Service auf jeden Fall weiterempfehlen. Einfach TOP 01-03-2017, 18:30

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4

Azizul Afandi

Highly recommended airport transfer to Istanbul city. Convenient van with polite driver. Good price too. Definitely will use it again.
Thanks
22-02-2017, 10:05

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5

Mohamed Afandi

Highly recommended and convenient airport transfers. They managed to pick up us on time even I've arrived later. Thanks to the admin staff and drivers. 18-02-2017, 06:36

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4.6

Muhammad Khan

Booked several transfers and all were very efficient and punctual. Customer service was excellent. Would definitely use them again! 09-01-2017, 17:28

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5

Ilias bakers

There was a delay at the airport to pick us but it was cause the weather, it started snowing. The drivers were excellent and very helpful with our questions. Although the roads were totally closed, they managed to bring us to the hotel in a few minutes, avoiding the huge traffic (I still can't understand how the did it) 06-01-2017, 22:29

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5

Mohammed Hassan

Nice experience ...
And everything went smooth.

Thank you
06-01-2017, 11:49

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3.8

Bill Herring

Very efficient and pleased with the Service provided 05-01-2017, 10:07

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2.8

LOUNES Menouar

Excellent service. Efficacity, ponctuality, kindly driver.
We recommanded it.
Congratulations for the e-mail service.
01-01-2017, 20:37

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5

Donna beronilla

Thank you for your service! We booked at 1030 but the driver waited until we got our luggage! 30-12-2016, 09:54

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5

Ali Khan

Me and my wife used the taxi services for tranfers to and from Istanbul airport to our hotel during our stay in Istanbul and we were highly satisfied with the services provided. Both the occasions the taxi came before time and we didn't had to wait. Taxis were clean and comfortable and had enough space for the luggage. I would recommend this service to anyone planning to travel to Istanbul 22-12-2016, 07:58

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5

Ihsan Rafie

Excellent service. Polite, efficient, on time. My only suggestion is that they should send email confirmation or give u booking reference after u book. I only saw "complete success" on screen after booking and rang them to make sure they receive booking, which they did. 11-12-2016, 10:07

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5

Thomas Eaton

I am happy to say that my ride to the airport on December 1 was very safe, and efficient. The driver was very personable and a very conscientious driver. Thanks so much! 06-12-2016, 22:29

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5

Rory Eddings

Hello Mr. Celen;

Thank you for your follow-up email.

Everything went very smoothly from my signage at the airport, to the driver and finally the drive. Very professional and most appreciated after a very long flight.

Best regards,

Rory Eddings
29-11-2016, 08:08

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4

Rajput

The booking process was great, quick and stress free. I made the booking at the last minute and was a little worried as this was for my parents but they were picked up promptly and dropped off to the hotel too. Just a small dependency in the price, 25 quoted 28 collected. 27-11-2016, 12:20

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3.4

Thomas Eaton

I enjoyed my ride this morning. It was very fast and efficient. The driver was very courteous and nice. Very safe driver. I look forward to my drive back when I return from my trip. 19-11-2016, 04:06

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5

spiros

Everything was as they said.Waiting at the airport with our names on a sign and on time for the return.the driver for the return was SUPER. 08-11-2016, 19:30

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3.8

Bolton

Top service! Waiting at airport for us
To hotel door & return back to airport after stay!
2 great drivers (1 each way!) &
I wouldn't like to drive in that Istanbul traffic.
Thank you for a great service
10/10
04-11-2016, 18:12

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5

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